We’re obsessed with product quality - - and your satisfaction.  If you are not happy with your purchase we accept returns within 30 days of the date of delivery.  Shipping and handling fees are nonrefundable.

Please send the returned item to:

2010 W. Fulton Street
Suite F-260
Chicago, IL  60612

Customers are responsible for all additional shipping costs for returns and exchanges.  KEPT does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to KEPT.

 Refunds will be credited to the original form of payment.  Credit card refunds usually take 5- 10 business days to appear on your statement.

If your order has arrived damaged please email us at with clear photos of the damage and someone from our customer service team will contact you.  Please do not throw away the box or damaged goods.  All damage claims must be sent within 7 days of delivery.